HEAP is a federal program that helps qualified households within a certain income threshold pay a portion of their winter home heating bills.  In Massachusetts, HEAP eligible households may also get help weatherizing their homes.

HEAP is not designed to pay for all of your home energy costs for the year, but rather to reduce the burden of heating costs from the main heating source on your budget. However, many investor-owned utility companies (gas and electric) offer a discount rate, which reduces a certain percentage of your monthly bills just for being qualified for HEAP.

Generally, benefits levels are determined based on home energy costs, taking into account household size and income, as well as other factors. 

Renters are eligible for HEAP assistance. Many renters pay for their energy costs directly, while others pay these costs indirectly, through their rent. In either case, you may be eligible for HEAP if you meet the program qualifications.

You have the right to appeal any decision made by us.  The appeal process is outlined in the denial notice that you received.  If you didn’t receive a denial notice or cannot find the notice that explains the appeals process, contact our office for further information by calling 508-746-6707.  We will explain the appeals process to you.